Support Portal

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Support Team

Technical Support for Customers

  • New Software & Versions
  • Escalation Management
  • Support & Call Tracking
  • Bug Fixes & Maintenance
  • Support Portal & Knowledge Base

Services for Maintenance Customers

Support services are designed to ensure you get the maximum value from your investment in eCognition software.

  • Upgrades to new versions of software
  • Upgrade support and assistance
  • Certifications for latest IT environments
  • Access to preferential trade-ins to new products when available.
  • ITIL best practice incident management
  • Issue escalation and management of urgent priority cases
  • Call logging and tracking (Web and email)
  • Remote problem diagnosis and fixing
  • License management
  • Bug tracking and fixing

 

 

 

 

  • Software patches and distribution
  • Maintenance releases
  • Web 2.0 customer support portal
  • Comprehensive online knowledge base
  • Subscription and RSS based product announcements
  • Online bug tracking
  • Software and documentation download area
  • Secure FTP for data exchange and patch distribution

eCognition Community

  • eCognition Wiki
  • User Discussions and Blogs
  • Free Rulesets and File sharing

Learn more

Training Options and Materials

  • Instructor-led course registration
  • Self-study materials
  • Online learning modules

Learn more