DEFINIENS Understanding Images
Support Resources
Technical Support for Customers
Support Portal
- • New Software & Versions
- • Escalation Management
- • Support & Call Tracking
- • Bug Fixes & Maintenance
- • Support Portal & Knowledge Base
To register send an email to the Support Team
Services for Maintenance Customers
Definiens support services are designed to ensure you get the maximum value from your investment in your Definiens software.
- • Upgrades to new versions of software
- • Upgrade support and assistance
- • Certifications for latest IT environments
- • Access to preferential trade-ins to new products when available.
- • ITIL best practice incident management
- • Issue escalation and management of urgent priority cases
- • Call logging and tracking (Web and email)
- • Remote problem diagnosis and fixing
- • License management
- • Bug tracking and fixing
- • Software patches and distribution
- • Maintenance releases
- • Web 2.0 customer support portal
- • Comprehensive online knowledge base
- • Subscription and RSS based product announcements
- • Online bug tracking
- • Software and documentation download area
- • Secure FTP for data exchange and patch distribution
Software Usage Support
Knowledge-Share Community
- • Definiens User Knowledge Wiki
- • User Discussions and Blogs
- • Free Rulesets and Action Libraries
Training Options and Materials
- • Instructor-led course registration
- • Self-study materials
- • Online learning modules
Resource Library
- Case studies
- Academic papers
- User Manual
